FREQUENTLY ASKED QUESTIONS

Non-Emergency Medical Transportation – Royal Care Transports

What is non-emergency medical transportation (NEMT)?

Non-emergency medical transportation (NEMT) is specialized transportation for individuals who need assistance traveling to and from medical appointments but do not require emergency ambulance services.

Royal Care Transports provides safe and professional wheelchair, gurney, bariatric, and stair chair transportation throughout Orange County and Los Angeles County.

What types of transportation do you provide?

We offer:

  • Wheelchair Transportation
  • Gurney / Stretcher Transportation
  • Bariatric Gurney Services
  • Electric Stair Chair Assistance
  • Wait & Return Services

Our team helps ensure safe and comfortable transport from pickup to drop-off.

Do you provide your own wheelchair?

Yes. We can provide transportation using our professional-grade wheelchair, or we can transport passengers using their personal wheelchair.

We also assist with safe transfers to and from the wheelchair when needed.

Do you offer bariatric stretcher transportation?

Yes. We offer specialized bariatric gurney transportation for patients who require additional support and heavy-duty equipment. Please inform us at the time of booking so we can prepare properly.

Do you offer wait and return services?

Yes. We offer wait and return transportation when scheduled in advance. This service is commonly used for dialysis appointments, outpatient procedures, and rehabilitation visits.

Do you assist with stairs?

Yes. We provide electric stair chair transportation for individuals who need assistance navigating stairs during pickup or drop-off.

How do I know if I need wheelchair or stretcher transportation?

If the passenger can safely sit upright during transport, wheelchair transportation may be appropriate.

If the passenger must remain lying down during transport, stretcher transportation is typically required.

If you are unsure, please contact us and we will help determine the best option.

What areas do you serve?

We provide services throughout Orange County and select areas of Los Angeles County, including:

Anaheim, Orange, Placentia, Fullerton, Santa Ana, Garden Grove, Brea, Tustin, Buena Park, Stanton, La Habra, Yorba Linda, Westminster, Rowland Heights, Downey, Whittier, and Montebello.

If you are unsure whether we service your location, please contact us.

Are your drivers trained?

Yes. Our team is trained to provide professional, respectful, and safe patient assistance during all transports. Safety and dignity are our top priorities.

How do I schedule transportation?

You can schedule transportation by:

📞 Calling 714-305-3246
📩 Submitting a request through our website contact form

We recommend scheduling in advance whenever possible.

Need safe and reliable medical transportation?

Royal Care Transports is ready to assist.

Connect With Us

Scroll to Top